Privacy Policy

Koolcube operates this WooCommerce store and website, including all related information, content, features, tools, products (e.g., stainless steel ice cubes), and services, to provide you with a curated shopping experience (the “Services”). This Privacy Policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and describes how we collect, use, and disclose your personal information. If there’s a conflict between our Terms of Service and this Policy, this Policy controls personal information matters.

By using the Services, you acknowledge reading and understanding this Policy.

Personal Information We Collect

“Personal information” identifies or links to you. We collect (as permitted by law):

• Contact details: name, billing/shipping address, phone, email.
• Financial info: payment card details, transaction history (via WooCommerce/Stripe/PayPal).
• Account info: username, password, preferences.
• Transaction data: viewed items, cart, wishlist, purchases, returns.
• Communications: support inquiries.
• Device/usage: IP address, browser, cookies, site interactions.
• Shipping specifics: carrier details for delivery.

Sources of Information

• Directly from you (account creation, purchases).
• Automatically via WooCommerce (cookies, plugins like Google Analytics).
• Service providers (e.g., Hostinger hosting, shipping carriers).
• Third parties (e.g., payment gateways).

How We Use Information

• Fulfill orders, process payments/returns, ship via Australia Post (fulfilling APP 6).
• Personalize experience, send notifications/marketing (opt-out available).
• Fraud prevention, security (APP 1 transparency).
• Customer support, legal compliance (APP 3, 8).

Cookies and Tracking

WooCommerce uses cookies for cart functionality, sessions, and analytics. We use essential cookies and may share non-personal data with Google for ads.

Disclosure of Information

We share with:

• Payment processors (Stripe), shipping (Australia Post).
• Marketing partners (per their policies; opt-out for targeted ads).
• Affiliates, legal authorities, or in business transfers (APP 6, 8).
• No sale of personal data.

Third-Party Links

Links to external sites (e.g., payment gateways) have their own policies; we’re not responsible.

Children’s Data

Not for children under 18; contact us to delete any collected data.

Security and Retention

We use SSL/HTTPS, secure hosting, but no system is 100% secure (APP 11). Retain data as needed for orders (e.g., 7 years for tax), then delete.

Your Rights (APP 12-13)

• Access, correct, delete, or port data.
• Opt-out of marketing; unsubscribe links provided.
• Verify identity for requests. Contact us or OAIC for complaints.

International Transfers

Data may process in AU/US/EU with safeguards like Standard Contractual Clauses (APP 8).

Changes

We’ll notify via site/email for material changes.